Terms Of Sale
TERMS OF SALE
At Renovation Kingdom we want our customers to find the products they want at the prices they expect. We also want all our customers to experience knowledgeable and friendly service to make their buying experience a pleasure. We have also outlined our returns policy below.
When you shop at Renovation Kingdom we also ensure that all ordered products are swiftly delivered to customers at nominal postage or courier rates and that the products arrive in perfect condition so that there are no complaints. We provide 100% reliable merchandise that comes with excellent warranty periods from Australia’s best brands.
In the unlikely event you have a faulty item, warranty claims will be processed as per the manufacturer’s requirements, and this may vary depending on the supplier. Please contact us if you need to file a warranty claim and we will assist you.
Please contact us within 7 days of delivery to inquire about returning goods for a store credit, exchange, or refund:
- A restocking fee of 20% of the purchase price will apply to cover the manufacturers handling charges.
- The product and its packaging must be completely intact and in original condition.
- Used and/or installed items cannot be returned.
- Note that clearance, special orders, custom-made items and non-stocked products cannot be accepted for return.
- Special orders and custom-made items cannot be cancelled once ordered.
- You will be responsible for returning the goods to Renovation Kingdom.
- Freight/delivery charges will not be refunded.
- Please allow 5 business days for refunds to be processed once the goods have been received in resaleable condition back at our warehouse.
Please open and inspect all goods within 24 hours of delivery, otherwise claims for damages will be rejected by the freight company or the product manufacturer.
Please check all goods are correct and in good order before installation, as no exchanges will be accepted on products that have been installed. This is commonly the condition of the manufacturer.
All goods are required to be installed by licensed tradesmen otherwise all warranties are void.
Note that weights and dimensions for each product are approximate and can vary slightly. Renovation Kingdom takes no responsibility and recommends that items received are verified for actual weights and dimensions to ensure an accurate installation.
This returns policy does not exclude or replace your rights given under the Australian Consumer Law and Regulations.