Terms Of Sale

TERMS OF SALE

At Renovation Kingdom we want our customers to find the products they want at the prices they expect. We also want all our customers to experience knowledgeable and friendly service to make their buying experience a pleasure. We have also outlined our returns policy below.

When you shop at Renovation Kingdom we also ensure that all ordered products are swiftly delivered to customers at nominal postage or courier rates and that the products arrive in perfect condition so that there are no complaints. We provide 100% reliable merchandise that comes with excellent warranty periods from Australia’s best brands.

In the unlikely event you have a faulty item, warranty claims will be processed as per the manufacturer’s requirements and our obligations under the Australian Consumer Law and Regulations. Please contact us if you need to file a warranty claim and we will assist you.

Please contact us within 7 days of delivery to inquire about returning goods for a store credit, exchange, or refund:

• • Any request for changes or alterations to an order must be submitted and confirmed via email, changes to special orders can only be made within 24 hours of the order being confirmed.
  • Exchanges are permitted only within 7 days of purchase and only if the packaging is completely intact or if the product is deemed defective.
  • Note that clearance, special orders, custom-made items and non-stocked products cannot be accepted for returns or exchanges.
    
  • Special orders and custom-made items cannot be cancelled once ordered.
  • Used and/or installed items cannot be returned.
  • The product and its packaging must be completely intact and in original condition.
  • You will be responsible for returning the goods to Renovation Kingdom in the case of a change of mind or incorrect purchase.
  • A restocking fee of 30% will apply on the purchase price to cover the manufacturers handling charges resulting from change of mind or incorrect purchases.
  • Freight/delivery charges will not be refunded.
  • Title of goods does not pass to the customer until full payment is received and goods are delivered.
  • Please allow 5 business days for refunds to be processed once the goods have been received in resaleable condition back at our warehouse.

Please open and inspect all goods within 24 hours of delivery, otherwise claims for damages will be rejected by the freight company or the product manufacturer.

Goods will not be delivered inside the residence, except inside a garage or carport, or inside the ground floor entrance providing there are no stairs.

Stone bath deliveries are a drop off service only.

Please check all goods are correct and in good order before installation, as no exchanges will be accepted on products that have been installed. This is commonly the condition of the manufacturer.

All goods are required to be installed by licensed tradesmen otherwise all warranties are void.

Note that weights and dimensions for each product are approximate and can vary slightly. Renovation Kingdom takes no responsibility and recommends that items received are verified for actual weights and dimensions to ensure an accurate installation.

This returns policy does not exclude or replace your rights given under the Australian Consumer Law and Regulations.